Menu
Cart

Help

Why ZEEK?
At ZEEK, we acknowledge that our clients demands trustworthiness and honesty. While we are committed to offering the best customer care, service and availability of the latest devices, we know that it takes more than just that to earn a client’s trust. Therefore, we also stand by our ability to deliver the peace of mind that comes from knowing your order will arrive on time. The sense of security that your financial information is secure and protected and the assurance that we are here to assist you in the event that any issue may arise before, during or after the sale.

We thrive on the notion that each time you do business with ZEEK, our reputation is on the line. A reputation that says we are a trustworthy source for quality customer care and exclusive products at affordable prices. We stand by this reputation that we have built and we invite you to be our next valued customer.

 

How does it work?

  • Browse our product range - We have the hottest gadgets around.
  • Place your order - Add items to your cart and hit checkout.
  • Receive your order confirmation - You’ll receive an email immediately with the order details.
  • Receive shipping confirmation – Once your order has been processed, you’ll receive an email with the tracking number.
  • Delivered to your door - We’ll be there before you know it.

     

    Shipping & Delivery
    We know you want it NOW. We always try to shorten the delivery time and we really do. It is a hard decision to provide a conservative estimation as we don't want to make empty promises to you. Saying that, our super-fast delivery has been the key to our success.  We provide shipping options applicable to the products being ordered. We don’t want you to pay over the top courier fees for a cable, nor do we want you to wait 4 days for your high-end device.

    We process orders within a few hours of receiving the order confirmation and we dispatch your order according to the shipping option selected.  A tracking number or link will be sent to you by email when the order is ready to be dispatched and collected by the shipping company. You may use your tracking number to check the status of your shipment.

    All parcels will be professionally delivered directly to the recipient chosen when you placed the order. This address can be either at your work or home, depending on where it’s most convenient for you to receive the parcel. Currently we only deliver to addresses in South Africa (unless special arrangements has been made with us). Please note that we do not ship devices to P.O. Boxes.

    All deliveries take place during business hours, Mondays to Fridays, excluding South African Public Holidays.

    We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you immediately to arrange an agreeable alternative item, a backorder or a full refund.

     

    Payment
    Our payment methods are PayFast Instant EFT, MasterPass, Mobicred and Snapscan (where applicable).


    Orders made with Instant EFT will be processed immediately after clicking on Buy Now. You will be prompted to follow the necessary steps to securely process your transaction via the appropriate payment method. Your order will be processed on receipt of confirmation from the relevant institution.

      

    Payment Security
    We make use of the PayFast payment gateway, a leader in secure online payments in South Africa.

    PayFast is committed to keeping you and your information secure. We have a multitude of checks in place to protect both buyers and sellers from fraudulent transactions. We use Extended Validation SSL with 256-bit encryption. Only two of the four major South African banks use this, the highest, level of encryption currently available.

    3D Secure is in place for all credit card transactions.
    All sensitive info is encrypted within our own database.
    We run penetration testing on our system on a weekly basis to look for vulnerabilities. We are only required to do it once every three months, but we run it every week. Our entire site, blog and help site are served off secure servers, making it harder to perpetrate phishing attacks.
    We also have an excellent monitoring system that does, among other things: GEO IP tracking, velocity testing, BIN/IIN validation and checks against online databases.

    3D SECURE
    3D Secure is an extra layer of security in using your credit card for online transactions. For online transactions over R1000 you'll be asked to enter your 3D Secure password (different from the PIN), which is called Verified by Visa and MasterCard SecureCode by the respective credit card companies. You have to register for 3D Secure with your card issuing bank, and can be set up either as a password of your choice or a one-time-password that will be sent to you by email/SMS.

     

    Warranty
    All products are sourced from our international suppliers, who will either repair or replace the item within the warranty period.  All manufacturers and suppliers have different processes for handling repairs/replacements and we will assist you in obtaining your item back as speedily as possible. You will receive our complete support and we will keep you updated throughout the process.

    What is covered?
    12 months parts and labour costs for the repair of a manufacturer defect or fault of production which has resulted in the product malfunctioning.

    In Warranty Problems - Should there be a problem with an item within the warranty period, we will assist you to have the product evaluated and exchanged or repaired if required by our international manufacturers and suppliers. The exact procedure will differ from manufacturer to manufacturer, although we’ll provide every assistance possible.

    Out of Warranty Problems - Should you experience a problem with a product outside of its warranty period it might still be possible to arrange for it to be repaired. However you will be liable for all costs. Please contact us should you need assistance with these items.

    Dead on Arrival (DOA) - Should an item be faulty on arrival please contact us immediately. Different manufactures have different processes for handling so called DOA items and we will assist you in obtaining a replacement item as speedily as possible.

    Note that in certain cases it may no longer be possible to exchange the item for exactly the same model, as the particular model may no longer be manufactured. In such instances we may exchange it for the most similar model from the same manufacturer or offer you a credit or refund. We reserve all our rights when making this decision.

    Note that any physical damage to an item will invalidate the warranty. Removal of serial number barcode stickers from items will also invalidate the warranty as it will then no longer be possible to track the item. User damage caused by inappropriate use, use not intended or under conditions not covered will invalidate the warranty as well. Where an item returned is deemed to be faulty due to user damage, a shipping fee and a 10% handling fee will apply.

    Warranty Terms

    • The warranty is valid from the date of invoice until the end of the period as stated above.
    • The original invoice must be presented in order to lodge claim.
    • Advance notice must be given to us before shipping back any faulty units to us.
    • You will be responsible for the cost of having the product returned to you if the fault of the product is not covered by this warranty.
    • You will be responsible for the cost of inspections and diagnostic if the fault of the product is not covered by this warranty.
    • The warranty is not transferable to a third party.
    • You should take all reasonable precautions to safeguard your assets and property (including all software and data) and to minimize potential loss or disruption, including, where appropriate, making full backups of all your software and data and implementing virus checking controls.

     

     Return / Refund / Exchange

    We want you to love the devices and accessories that you buy from us. Should you change your mind within 7 days of receipt of the item and you wish to return anything that you have bought from us, we'll be happy to refund or exchange a product provided that it is still sealed in its original packaging and it meets the below conditions.

    To qualify for a refund or exchange the product must be: Completely unused and in "as new" condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. A refund or exchange (minus your original shipping charges) can only be given after we have received the item back and inspected it.

    Please contact us on sales@zeekonline.co.za should you wish to return any items. Items returned without prior authorisation are liable for a restocking fee and the shipping charges. When items are authorised for return please include a copy of your invoice and package it securely so that it does not suffer any damage during transit.

    Wrongly Delivered Items - Please contact us immediately if we’ve made a mistake and delivered the wrong item to you. We will despatch the correct item as soon as possible and collect the incorrect item from you.

    Damaged Items - If an item arrives damaged please contact us immediately. Please retain all the packaging and if possible take photographs of the items and packaging. We will arrange a replacement for you as soon as possible.

    Incorrectly Ordered Items - Where the item you receive is not the same as you expected it to be, but is the item you checked out with, we can arrange a return. This is provided the item is undamaged and is still in all its original packaging. Under such circumstances the cost of shipping the items will be at your own account as well as a 10% re-stocking fee.

    If the product being returned is not in a fully re-saleable condition, or the packaging is damaged, or accessories, manuals or bundled items may be missing, we reserve the right to refuse a refund on the item, or deduct up to 50% of the original selling price from the refund amount.

    We strongly advise you to use a secure signed-for delivery service and that the cost of returning the goods is your responsibility.

     

     

            
     
             
    Contact Form