Frequently Asked Questions
I've made a mistake, can I change or cancel my order?
If you've accidentally placed an order or made a mistake while ordering, please contact us and we will try to assist you.
Can I cancel an order after I've paid?
You sure can. Please contact us right away so that we can stop processing your order before it is dispatched out.
If your order has already been dispatched out you may need to wait for it to arrive and then get in touch so that we can process it as a return. In this case the shipping fee is not refundable.
Do you accept telephone orders?
Unfortunately we don't accept orders over the telephone at this time.
ZEEKonline.co.za is available from just about any browser and mobile device 24/7!
These are items that are yet to be available for sale but will be in stock soon. Place a pre-order to get yours before anyone else! Pre-orders are accepted on a first come, first serve basis. While we try our best to fulfill everything that comes in, ship dates may slip depending on availability. Should you change your mind, cancel at any time.
These are items that are temporarily out of stock. Place a back order to get yourself at the top of the queue for a shipment once an item is in stock! Back-ordered items will ship when available. Should you change your mind, cancel at any time.
Do you accept payment on pick up?
No, we only accept electronic payments.
Do you accept payment on delivery?
Unfortunately we don’t.
Can I pick up my items?
We only have a collection option for Cape Town orders, you can select this at checkout.
How will I know if my order has been dispatched?
We will send you the shipping confirmation with the tracking details as soon as your order has been dispatched. If your order was placed before mid-day on a working day, it will be processed and dispatched that same day.
Will my order ship today?
If your order is received before mid-day (Mon-Fri, excluding public holidays), the warehouse will process and dispatch the same business day. The courier collects around 4pm, thereafter the tracking details will be sent.
How do I track my order?
The shipping confirmation email will contain the tracking number and the link to the courier's tracking site.
I chose Express Shipping, but my order has not arrived?
The 1-2 business days express shipping option is to mainland areas, delivery to regional / outlying areas takes a bit longer.
A main centre is any town or city in South Africa that is serviced via a daily flight schedule. The area must be within the delivery range of a recognised airport (Johannesburg, Durban, East London, Port Elizabeth, George, Cape Town and Bloemfontein).
A regional area is any town or city not catered for via a daily flight schedule. All regional/outlying areas (including farms) will experience a delay in the delivery time, as most of these areas are not serviced daily.
I am uncomfortable ordering online, can you help put me at ease?
Absolutely! Pop us a mail and we'll try to address your concerns.
I've made payment but my order doesnt seem to be complete?
From time to time there is a bit of a delay between the Bank and the payment provider, so should you encounter such an issue please don't be alarmed. For us to investigate please send us the bank generated proof of payment so we can contact the payment provider on your behalf. Once it has been resolved you will receive the order confirmation.
My bank is not listed as a payment method?
If you bank with Bidvest, Capitec, RMB or Investec please use their parent bank for payment.
For Bidvest or Capitec, please use ABSA.
For RMB or Investec, please use FNB.
Once complete please mail us the bank generated proof of payment to firstname.lastname@example.org so we can expedite payment clearance.
Do you offer a monthly payment plan?
We do not, but we do provide you with the facility to do this.
We have partnered with Mobicred who offers a convenient credit facility that allows you to safely shop online with us. https://www.mobicred.co.za/
I am in Cape Town, can i collect my order?
By all means you may. Please select the Collect option at checkout. Our warehouse will need some time to process the order so they will advise us once it's ready for collection. They are open from Monday - Friday 08:30 to 16:00 (closed on weekend's and public holiday's)
Why can I not see the credit card payment option ?
Due to fraudulent transactions experienced on the high value items we stock, if the basket size exceeds the maximum limit set by the payment provider, the credit card option will not be displayed, and will default to EFT. We also have other options such as Zapper, Ozow, and PayFlex.
Is ZEEK an authorized re-seller?
No, we are not. Our products are internationally sourced from authorized suppliers/re-sellers, and the importation of these products is done without the approval of the manufacturer or approved distributor in South Africa (parallel import). As a result, these products do not benefit from the local support and/or warranty in place by the local manufacturer and/or their appointed distributor.